Looking into aged care for the first time can feel like trying to read a map in a language you don’t speak. Whether it’s for a parent, partner or yourself, the decisions are big — and you’re probably wondering where to even start.

That’s where My Aged Care comes in. It’s the Australian Government’s main portal for aged care services — everything from home support to residential care. But if you’ve already tried to use it and found it confusing, you’re not alone.

This guide will walk you through the basics of what My Aged Care is, how to use it, and what kind of information you’ll find there — so you can move forward with confidence.

What is My Aged Care?

My Aged Care is the official government website for accessing aged care services in Australia. It’s your starting point if you’re looking for:

• Help at home (like cleaning, meals or nursing)
• Short-term care (such as after a hospital stay)
• Aged care homes (permanent or respite care)

It also helps you understand costs, eligibility, and what funding options are available.

How to Use the Website: A Quick Walkthrough

The homepage of My Aged Care is divided into simple sections. Here’s how to get started:

1. Use the ‘Get Started’ Tool

Click on “Get Started” to answer a few basic questions about your situation. This will help guide you to the right care options.

2. Book an Assessment

To access government-funded care, you need to be assessed. You can do this by:

• Calling 1800 200 422
• Applying online through the site

An assessor will then come to your home to work out what services you need.

3. Search for Services

Use the Find a Provider tool to search for aged care providers in your area. You can filter by:

• Type of service (e.g. home care or residential)
• Location
• Features or specialisations

4. Use the Fee Estimator

Not sure what it’ll cost? The Fee Estimator helps you understand how much you might need to pay based on your income and assets.

What Information Can You Find on My Aged Care?

Here’s a breakdown of the key info you’ll find:

• Eligibility – Who qualifies for government-funded aged care services
• Types of care – From home support to full-time care
• Costs – What you’ll need to pay and what the government covers
• Funding – Including Home Care Packages and the Commonwealth Home Support Programme
• Carer support – Services and advice for family carers

You’ll also find resources about legal matters (like power of attorney), planning ahead, and how to make complaints if needed.

Helpful Tips (And When to Ask for Help)

• Don’t try to read everything at once. Start with the “Get Started” tool or the “Help at Home” section.
• If you get stuck, call 1800 200 422. The support line is free and can walk you through what to do.
• You can nominate someone to speak for you. If you’re helping a parent, you can be listed as their representative.

And if you’re feeling overwhelmed — that’s normal. The aged care system is complex, and it’s okay to ask for help.

Final Thoughts

My Aged Care is a useful starting point — but it’s not always easy to navigate, especially when you’re already dealing with a lot emotionally. If you’re unsure where to begin or just want a real person to walk you through your options, help is available.